Support
Most problems have a quick fix below. Common questions are in the FAQ.
I bought the Arcade Pass, but levels are still locked
- Choose Account at the top of the arcade’s home page.
- If it says you’re signed out, choose Already bought? Sign in and sign in with the account you paid with.
- If you’re signed in, check the email it shows, then choose Check purchase.
Checking never charges you again. If it says the account doesn’t have a pass, you may have bought with a different email: sign out and sign in with that one.
It says “Payment processing”
Your bank is still confirming the payment. The pass unlocks as soon as it does, usually within moments. Choose Check again in a minute. If it hasn’t unlocked after an hour, email us.
I didn’t get a receipt
Link, Stripe’s payment service, emails the receipt to the address entered at checkout. Check your spam folder. On your card statement the charge shows as LINK.COM*.
I want a refund
Email us within 14 days of buying. No reason needed. See the Refund Policy.
My stars or progress are missing
Progress is saved only in the browser where you earned it. It doesn’t move between devices or browsers, and private browsing or clearing site data erases it. We can’t restore it, because it is never sent to us. Your Arcade Pass is safe: it belongs to your account.
A game won’t load, or seems out of date
- Go back to the home page and open the game again. Squarecaster picks up the newest version when you’re online. It never interrupts a run to do this.
- Playing offline? Open Squarecaster once online and let it finish loading first. For paid levels, sign in once online too.
- Still stuck? Try an up-to-date Chrome, Edge, Firefox or Safari, and tell us what you see.
There’s no sound
Open Menu in the game and check its music and effects settings. Each game remembers its own. Also check your device volume. Some browsers start sound only after you tap or press a key.
Still need help?
Email us. A real person reads every message and replies by email.
Tell us which game and level you were playing, on which browser and device, and add a screenshot if you can. For a purchase, write from the email address on your account or include the order number from your receipt. Never send card numbers.